Open a communication report
From Emails or Social, use the item’s report action. Review available send totals, open/click activity, destination results, and errors. Reports can show the content assets and destination URLs used in an email so you can connect engagement to its source.
Choose tracking deliberately
Click tracking records followed links and redirects to the original destination. Click plus landing-page tracking adds Drumbeat attribution identifiers for engagement on supported measured pages. Landing-page activity requires the tracking conditions and page access to be present.
Open rates are indicators, not a count of people guaranteed to have read the message; mail-client image loading can affect them.
Review failed deliveries
Use Bounces and Log to inspect failures. Bounce synchronization checks available Gravity SMTP information and, when connected, the Gmail bounce mailbox. It deduplicates matching addresses. Automatic sync/clear behavior depends on the configured settings.
Before retrying a send
Read the specific error, confirm credentials and limits, and check which recipients or destinations already succeeded. Use the supported resend or retry action instead of repeatedly launching the original message without checking its state.