Troubleshoot common problems

Check the licensing email and key exactly as shown in the Blue Flame account, the license’s current state, and available installation capacity. Use the exact site home URL for assignments. A customer login or a local Drumbeat role does not replace license activation.

Use the provider’s connection check. Confirm that the selected model is available to your API account and that its quota permits requests. Reduce the number of assets or items for a test run. Review already-created drafts before repeating generation after a timeout.

Check OAuth credentials and callback URI, complete authorization, select enabled profiles in Settings, and save. Then enable Social and choose the destinations in the workflow. Inspect provider errors and channel inclusion switches if only part of the content is absent.

Check whether the item is a draft, awaiting review, scheduled, queued, paused, or completed. Review recipient lists, cron, mail-provider status, bounces, and delivery errors. A pending approval hold must be released through Review Content. Avoid duplicate manual runs while a batch is processing.

Check license state, Guided Setup, role permissions, Settings → Features, and data-source dependencies. On Blue Flame, Feature Suggestions, Support Request, and personal Help bookmarks require a signed-in account. Public Help articles and the FAQ can be read without signing in.