Open a support request
Sign in to Blue Flame Advisors and open Drumbeat → Support Request. Enter a concise subject and describe the issue. Include Drumbeat version, the affected screen, steps to reproduce, expected result, actual result, and any non-sensitive error text. Never include passwords, API secrets, or license keys.
Follow your requests
Use My Account → Support Requests to review your own tickets and replies. Keep follow-up details in the same conversation when they concern the same problem. Delivery of email notifications depends on the site’s configured mail service.
Suggest a feature
Open Drumbeat → Feature Suggestions while signed in. Give the idea a specific title and explain the task it would help you complete. Submitted ideas are reviewed before appearing on the voting board. Check existing suggestions before creating a duplicate.
Follow suggestions and documentation
My Account → Feature Suggestions lists your submissions and status. Voting and status changes are not promises of a delivery date. For product instructions, start with this Help system and bookmark the sections you use most.